This project consisted in setting up a technical department in Mexico City.

The technical department (DT) is in charge of providing support to Udana device. Its routine activities includes installation, configuration, programming, assembling, testing, repairing, stock control, purchase forecasting, suppliers follow-up (eg. spares), service providers follow-up (eg. cellular operators), among others. The department is also responsible for the Telcovending operation supervision; assisting end customers (call center) and vending machines operator employees (training, processes supervision, onsite support, etc.).

The tasks carried out under this project involved:

• Define the scope of DT responsibilities.
• Recruiting and training resources.
• Establish and document procedures for assembling, testing, packaging, installation and repairing. User s manual writing.
• Analysis of requirements, specification and development of software tools for support managing (web applications, mobile applications, text message and email alerts, alarms, etc.).
• Analysis of requirements, specification and development of hardware and software tools for support activities:
  • MDB bus sniffer system.
  • DEX sniffer system.
  • TelcoWatcher: Web application which monitors the global activity of Telcovending platform.